Frequently Asked Questions
Below are some of our most commonly asked questions. If you are unable to find the answer to your question here, please get in contact with the Box Office who will be happy to help.
How do I book tickets?
Tickets can be purchased online by going to the 'What's On' page and pressing the 'Book Online' button. Alternatively, you can phone the Box Office on 01252 811009, or visit us at the Harlington.
How do I collect my tickets?
Tickets purchased in person at the Box Office can be printed there and then. Tickets ordered online or via the phone will be ready immediately for collection and we are happy to hold them at the Box Office. Alternatively, we can post them out at your request (a £1.00 postage fee applies).
Can I just use my email confirmation?
No – We scan each ticket as people enter the auditorium, so to access the show you will need either a Box Office ticket or a print-at-home ticket with a QR code.
Why do you charge a booking fee?
We charge a nominal booking fee of 25p per ticket over the counter and phone, and £1.00 for online sales. Booking fees go towards covering the cost of running the box office, bank charges, computer technology and tickets, ensuring that our customers enjoy the best possible customer service. Bank charges includes: deposit cash, to get change from the bank, and we get charged to bank cheques. However, if you book in person or over the phone for a group of 10+, we will waive the booking fee, but only if they are all booked at the same time.
What does ‘Unreserved’ seating mean (and can I book a table)?
If a show is listed as having ‘unreserved’ cabaret or theatre seating, this means that we will set out enough seats for everyone who books – however, you will not be able to choose where you sit in advance. Seats will be First Come First Served. If you are disabled and would like to attend, we may be able to make an exception to this if you let us know you will be attending in advance.
In some instances, we may be able to reserve a table for groups of 6 or more, provided that they are booked at the same time.
Do you offer group booking deals?
For our pantomime we are able to offer fantastic offers for groups of 10+ or 20+ but we regret these cannot be purchased online. Group bookings may also apply on certain other performances. Please get in contact with the Box Office to find out more.
How do meal tickets work?
For our Stand up for Saturday Comedy Club and occasional other events we offer a pre-show meal option. Please note the time on the ticket as this is often earlier than the standard "doors open" time, to allow you to enjoy your food before the performance starts. Meal tickets are not available to order online and orders can usually only be placed up until the day before the event, although exceptions may apply.
I lost/damaged/didn’t receive my tickets. What do I do?
If something has happened to/you cannot find your tickets, call the Box Office on 01252 811009 and tell them your name and the show you booked tickets for. They will be happy to reprint your tickets and hold them at the Box Office for collection.
Why is my e-ticket not appearing/printing correctly?
If your print-at-home tickets aren’t displaying or printing correctly/at all, it may be because you need to update to the latest version of Adobe Reader. This can be downloaded from Adobe’s website.
How long do shows last?
Unfortunately most of our performances do not allow photography or videography as it infringes copyright, distracts performers and annoys other visitors. However, please ask a member of staff as exceptions may apply on certain performances.
As a general rule of thumb, most of our shows last approximately 2 to 2 ½ hours, usually including a 20 minute interval. However, the length of a show will vary depending on the event. If you are booking transport, we recommend allowing at least half an hour extra in case the show runs late.
What time should I get there?
On your ticket, you will see two times – the show start time, and the ‘Doors Open’ time. We request that you please arrive at or before the Doors Open, rather than the show start. This is to allow us time to ensure everyone gets to their seats, and to avoid delaying the start of the show.
Where do I go when I arrive?
If you are collecting your tickets on the door, you will need to go to the Box Office when you first arrive – this is the desk just inside the doors. We recommend arriving slightly early to pick up tickets, to avoid a queue. If you already have your tickets, you can go straight on past towards the Function Room to have them scanned.
Can food or drink be taken into the auditorium?
No outside food or drink is allowed in our events. However, we have in-house bars which will be selling refreshments and snacks before and during the interval of most performances.
I’m not sure where my seat is:
If you are unsure where you are sitting, we have seating plans available on our website that you can check. Alternatively, if you come into The Harlington and ask at the Box Office, they will be happy to show you exactly where your seat will be on their screen. There will also be ushers on the night of the show who will be able to direct you to your seat.
Can we take photos or make recordings?
By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Event Partner(s) may use films and recordings (including any copies) without payment.
How do I find you?
The Harlington is situated at 236 Fleet Road, Fleet, Hampshire, GU51 4BY – just a 20 minute walk or 3-4 minute drive from Fleet train station. Buses frequently run from the train station to Fleet High Street, near the Harlington. The Harlington is also easily accessible from the M3. If you are unable to find us please do not hesitate to phone the Box Office on 01252 811009, who will do their best to help.
Where are the nearest car parks?
The Harlington is surrounded by car parks, run by Hart District Council. For short visits, the Gurkha Square car park situated at the front of the building offers short stay parking of up to 2 hours. This car park may be accessed from Fleet Road and is the easiest access, however it does tend to be more expensive after 6pm. For long stay or evenings we recommend Victoria Road car park, which can be accessed via Victoria Road, just off of Fleet Road, or via Harlington Way. Victoria Road car park offers a flat rate of £1 for the evening after 6pm.
When is the Box Office open?
The Box Office is open from 10am-5pm Monday-Friday, and 10am-3pm on Saturdays. The Box Office will also be open before most shows for ticket collection.
Do you have a licensed bar or somewhere to purchase drinks and snacks?
The Function bar is open before and during the interval of most performances. An additional bar inside the auditorium may also open throughout and after most cabaret shows. Both bars sell a selection of bottled drinks as well as draught beers, ales and cider, and a variety of snacks. Our cafe is also open during most matinee performances, allowing you to purchase hot drinks, as well as an array of food - please see the 'Facilities' tab at the top of the page for more details.
What is access like?
Our performance spaces, bars and toilets are all accessible. To ensure a comfortable visit, please inform our staff at the time of booking if you require any further assistance. Both the Gurkha Square and Victoria Road car parks have disabled parking bays located close to our main entrance.
Do you have a cloak room?
Yes we do, this service is available on most of our music performances where standing tickets are sold. Use our cloakroom facility to store your items safely throughout the evening (small charge applies). Please check with staff if you have any questions.
We’re always looking for good team members for a variety of roles within the venue. If you’d be interested in joining us as a member of show staff, or would like to see shows for free and support your community venue as a passionate volunteer we’d love to hear from you!!
Do you have a mailing list we can join?
For information on forthcoming events or special offers, call the Box Office on 01252 811009 and ask to be added to our mailing list. Alternatively email email@example.com or visit the 'Contact' page on this website. We won't share your details with anyone else.