Frequently Asked Questions

Below are some of our most commonly asked questions. If you are unable to find the answer to your question here, please get in contact with the Box Office who will be happy to help.

 

Job/Volunteer Opportunities: We’re always looking for good team members for a variety of roles within the venue. If you’d be interested in joining us as a member of show staff, or would like to see shows for free and support your community venue as a passionate volunteer we’d love to hear from you!!

Age Restrictions: Under 18s are welcome to attend the majority of our shows when accompanied by an adult. This is left to the discretion of the parent/guardian. Some performances do carry a suggested age limit as we feel they are not suitable for a younger audience. If in doubt, please check with the Box Office.

 

How do I find you? The Harlington is situated in the centre of town on Fleet Road, just a 20 minute walk or 3-4 minute drive from Fleet train station. Fleet Buzz also offer buses that run from the train station and drop off in Fleet High Street close to the Harlington. The Harlington is also easily accessible from the M3. For sat navs please input GU51 4BY. If you are unable to find us please do not hesitate to phone the Box Office on 01252 811009, who will do their best to help.

Where are the nearest car parks? The Harlington is surrounded by car parks, these are run by Hart District Council. For short visits, the Gurkha Square car park situated at the front of the building offers short stay parking of up to 2 hours. This car park may be accessed from Fleet Road and is the easiest access, however it does tend to be more expensive after 6pm. For long stay or evenings we recommend Victoria Road car park, which can be accessed via Victoria Road, just off of Fleet Road, or via Harlington Way. Victoria Road car park offers a flat rate of £1 for the evening after 6pm.

 


How do I book tickets? Tickets can be purchased online by going to the 'What's On' page and pressing the 'Book Online' button. Alternatively you can phone the Box Office on 01252 811009, or visit us at the Harlington. The Box Office is open Monday to Friday 10:00am - 5pm, and Saturdays 10am-3pm.

Can I reserve tickets? For most of our events we are able to reserve tickets for up to 3 days. Restrictions do apply closer to the date of a performance, when an event is near to sell-out, or at a producer/promoter's request.

How do I collect my tickets? If you purchase tickets in person at the Box Office we are able to print your tickets there and then. If tickets are ordered online or via the phone they will be ready immediately for collection and we are happy to hold them at the Box Office, alternatively we can post them out at your request (a £1.00 postage fee applies).

Do you offer refunds? Once purchased, we are unable to offer refunds or exchanges unless an event is cancelled.

Do you offer group booking deals? For our pantomime we are able to offer fantastic offers for groups of 10+ or 20+ but we regret these cannot be purchased online. Group bookings may also apply on certain other performances. Please get in contact with the Box Office to find out more.

How do meal tickets work? For our Stand up for Saturday Comedy Club and occasional other events we offer a pre-show meal option. Please note the time on the ticket as this is often earlier than the standard "doors open" time, to allow you to enjoy your food before the performance starts. Meal tickets are not available to order online and orders can usually only be placed up until the day before the event, although exceptions may apply.

Do you have a licensed bar or somewhere to purchase drinks and snacks? The Function bar is open before most performances and during the interval, while an additional bar inside the auditorium may also open throughout and after most cabaret shows. Both bars sell a selection of bottled drinks as well as draught beers, ales and cider, and a variety of snacks. Our cafe is also open during most matinee performances, allowing you to purchase hot drinks, as well as an array of food - please see the 'Facilities' tab at the top of the page for more details.

Do you allow latecomers inside after the show has started? Latecomers will be admitted at a suitable break in the performance.

Can we take photos or make recordings? Unfortunately most of our performances do not allow photography or videography as it infringes copyright, distracts performers and annoys other visitors. However, please ask a member of staff as exceptions may apply on certain performances.

Standing / Dancing: It is the nature of some events that audience members will stand/dance. Refunds will not be made on these occasions but we may be able to re-seat you if you speak to a member of staff.


What is access like? Our performance spaces, bars and toilets are all accessible. To ensure a comfortable visit, please inform our staff at the time of booking if you require any further assistance. Both the Gurkha Square and Victoria Road car parks have disabled parking bays located close to our main entrance.

Do you have a cloak room? Yes we do, his service is available on most of our music performances where standing tickets are sold. Use our cloakroom facility to store your items safely throughout the evening (small charge applies). Please check with staff if you have any questions.

Do you have a mailing list we can join? For information on forthcoming events or special offers, call the Box Office on 01252 811009 and ask to be added to our mailing list. Alternatively email customerservices@fleet-tc.gov.uk or visit the 'Contact' page on this website. We won't share your details with anyone else.